Introduction to PlatOps AI
Welcome to PlatOps - your AI SRE agent for faster incident resolution. PlatOps helps teams automate investigations, guide resolutions, and continuously improve system reliability.
The Challenge in Modern SRE
Today's SRE teams face critical challenges that impact their efficiency and effectiveness:
Knowledge Fragmentation
Critical system information is scattered across wikis, tickets, chat logs, tribal knowledge and multiple observability tools, making it difficult to quickly access relevant information during incidents
Senior Engineer Burnout
Experienced engineers spend excessive time on routine troubleshooting instead of focusing on solutions that drive business value
Extended Resolution Times
Teams waste precious minutes searching for documentation, identifying escalation paths, and exploring unproductive troubleshooting paths during critical incidents
Documentation Overhead
Creating and maintaining accurate runbooks and post-incident documentation is time-consuming and often deprioritized, while incident resolution steps remain manual instead of automated
How PlatOps Solves These Problems
PlatOps is an AI-powered platform that transforms how SRE teams handle incidents and manage knowledge:
- Knowledge Access
During an incident, PlatOps provides instant, context-aware access to relevant information from your observability tools, wikis, chats, and tribal knowledge. Get the information you need to resolve incidents faster.
- AI-Powered Investigation and Resolution
PlatOps automatically looks at past incidents and predefined workflows (think runbooks) to autonomously resolve incidents like a junior engineer would.
- Works well with your team
PlatOps also works well with your team during incidents providing guided resolution steps to your on-call engineers for that tricky incident that could not be auto-resolved.
- Automated Documentation
PlatOps automatically generates incident documentation and RCA reports, maintaining self-updating workflows based on actions taken during incidents by either the AI or your team.